Warranty
5 years. In writing.
Every renovation we build comes with a written 5-year workmanship warranty, on top of the manufacturer warranties on your cabinets, fixtures, flooring and other materials.
Coverage
What’s covered
Our workmanship · 5 years
- Framing, beams and structural work we installed
- Shower waterproofing, tile and grout we installed
- Plumbing and electrical connections we made
- Drywall cracks and nail pops from how we built it
- Cabinets, doors and trim that work loose or out of adjustment
- Flooring installation defects such as lifting or gapping
Not covered
- Normal wear and tear, and minor settling cracks in an older house
- Damage from flooding, sewer backup, fire or storms
- Problems caused by poor maintenance, like a fan that’s never run
- Changes or repairs made by others
- Parts of the house we didn’t work on
- Material defects (covered by the manufacturer’s warranty)
Materials
Manufacturer warranties
Your cabinets, fixtures, flooring and membranes carry their own warranties from the maker. We register what can be registered and keep the paperwork on file.
| Material | Typical warranty | Usually covers |
|---|---|---|
| Cabinets | Varies by line | Boxes, doors, hinges and drawer slides |
| Quartz counters | Often 10 years to lifetime | Manufacturing defects in the slab |
| Faucets & fixtures | Often limited lifetime | Finish and function, per maker |
| Shower waterproofing systems | Varies by system | The membrane, when installed to spec |
| Flooring | Varies by product | Wear layer and manufacturing defects |
Making a claim
Something’s not right? Tell us.
Warranty calls go to the same team that built your renovation. No call centres, no runaround.
Call 613-806-4000-
Contact
Call, text or email
Send a short description and a couple of photos. Your address is all we need to pull up your project file.
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Inspect
We take a look
We visit, inspect the issue and tell you whether it’s covered by our warranty, the manufacturer’s, or neither.
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Fix
We make it right
Covered workmanship issues are repaired at no cost. For material claims, we handle the manufacturer paperwork for you.
Warranty FAQ
Good to know
Looking after your renovation keeps both warranties valid. You’ll get care notes for every finish at handover.
When does the warranty start?
On the day of your final walkthrough, when we hand over your written warranty, the closed permits and the care notes for your finishes.
Does the warranty transfer if I sell my home?
Yes. The remaining workmanship warranty transfers to the new owner. Many manufacturer warranties transfer too, with some conditions.
What maintenance do I need to do?
Run bathroom fans during and after showers, reseal cement grout and natural stone as recommended, keep indoor humidity in a sensible range in winter, and check caulking around tubs and showers once a year.
Call or text for a free quote.
Talk to the crew who'll build your renovation. Itemized quotes, one project lead, start to finish.